What is your return/refund policy? top
: : ♥ DDG has a ZERO REFUND Policy. All sales are final. ♥ : :
Instant download items cannot be changed, and refunds will not be issued on these items. No exceptions!
Due to the custom nature of our designs, absolutely no refunds will be issued. Many times we begin work on your proof within hours of receipt of your order. We understand things change, mistakes are made, etc, but we deserve to be paid for our time. That being said, we will always work with you to correct any errors and ensure your satisfaction. If there is a problem with your order, please send us a message as soon as possible so we can work with you towards a resolution. Most times, orders are sent to the lab immediately following final proof approval. If changes are necessary after the proof has been approved, the cost of reprints will apply.
If you have ordered a print item and it has arrived damaged, please send us a message with the description of the damage and a photo of the product and packaging. We do our best to ensure your order is well packaged to arrive safely, but mishandling through the post office does occur at times and is out of our control. However, your order will be reprinted and shipped immediately, if applicable.
What is your proof turnaround time? top
PROOFS: are issued within 1-2 business days, excluding weekends and holidays, for designs currently in our shop. Please use the following schedule for an estimate.
If you order:
by 5pm Monday : Proof will be issued before 10pm Wednesday
by 5pm Tuesday: Proof will be issued before 10pm Thursday
by 5pm Wednesday: Proof will be issued before 10pm Friday
by 5pm Thursday: Proof will be issued before 10pm Monday
by 5pm Friday: Proof will be issued before 10pm Tuesday
Saturday or Sunday: Proof will be issued before 10pm Wednesday
Proofs for CUSTOM orders, or M2M items, are sent within 3-5 business days.
RUSH: Need it in a hurry? No problem! Our RUSH listing guarantees proofs within 12 hours for designs already in our shop (if complete order/info/photos are received by 8pm Central, otherwise proofs are issued by 6pm the following day), or within 36 hours for custom orders.
I'm ordering an invitation that contains a photo. What should I send and how do I get it to you? top
Please attach your photos to an email at email@example.com. Please send only one photo per email. It is not uncommon for your photos to get hung up at your email server due to size restrictions/limitations.
I will absolutely NOT use photos that contain the photographer's watermark. If the photographer has given you a copyright release for the photo, they will also provide you with a high resolution, unmarked photo. NO EXCEPTIONS!
♥ Send 2-3 possible photos for each photo spot (if there are spots for two photos on the card, please send 4-6 photos for me to choose from - not every photo will work for each spot). For best results, please choose photos with plenty of background around the subject. Photos that are zoomed in too far may result in undesired crops. Cell phone photos are often blurry, pixelated or are low resolution and will not work well. However, feel free to send what you have and we will make recommendations.
♥ Indicate whether you want your photo(s) in black and white, or full color. PLEASE do not send us edited photos (cropped, changed color, etc), unless it was edited by the pro photographer. We can change the photo to black and white for you, we can zoom in, fix blemishes/color issues, etc - ON REQUEST. We cannot fix photos once they have been edited! Please no Instagram or social media photos, or screen shots of images taken on your phone or tablet. These are low resolution and will not result in professional prints.
DISCLAIMER: By sending us your photo(s), you are acknowledging that you have full copyright ownership or a release from the photographer to use/print the photo. We will not use photos that you do not have explicit rights to (watermarked photos are copyrighted to the photographer). Most photo labs will require a copy of the release form before your cards will be printed. If you are ordering prints through us, please send a copy of the release form with your photo(s). If you are the photographer, please sign a statement allowing Dazzle Design Graphics to print your photo(s). If you need a copy of a sample release form, we would be happy to provide it for you.
Once I approve my proof, what happens if I made a mistake and need to make changes? top
Once a proof has been issued, please look it over carefully; once you *approve* the final proof, change requests are billed at $5 per request for digital files. Once final proof approval has been made for print orders, if changes are necessary, the current charge for reprints will apply. There is no charge for changes before final proof approval has been made.
We keep design files for 30 days following electronic delivery of your files, or from the date your print order is shipped. Once files have been deleted, if you need the file again or will require duplicate prints, you will have to repurchase the order as it will need to be re-created. Please ensure you save your file to your computer or tablet as soon as you receive it. Duplicate prints should be ordered as soon as possible once you have decided you will need additional prints.
I am considering purchasing a digital file, but I do not know how to print it myself. Do you offer assistance? top
If you are purchasing a digital file listing, please understand that we cannot provide support with regards to printing. We know our own personal printers, and cannot help you troubleshoot different software programs or hardware devices. If you do not know how to print your files, please consider ordering our print services in lieu of the digital file.
* Mass production (over 200 copies per digital file, per client created) is prohibited.
* Corporate/Commercial use is prohibited without a commercial license. Not for resale. Please contact us for information on purchasing a commercial license.
* Graphics/.JPEG files may not be shared in part or in whole, and may not be sold online or in-store in any capacity individually or in a collection, under any circumstances.